Order & Shipping
Is my order confirmed?
Your order is confirmed once you have made a payment and a confirmation message has been sent to your email address.
This message will contain your Order ID and other important info.
Succeeding emails will also be sent to you once order has been dispatched, on its way to your address, and fulfilled.
After my order is confirmed, how long until it is dispatched?
It will take about 2 working days until we can arrange the shipping with our courier partners. Rest assured, we will email you once this is done.
When do I receive my order?
Our standard delivery times are summarized below. Take note that non-working days include Saturdays, Sundays, and Public Holidays.
NCR - 2 to 5 working days
Other PH Areas - 3 to 10 working days
International -5 working days to 2 weeks
If you want to track your order in real time, see here.
How can I track my order?
Tracking number for your parcel should be indicated in the order confirmation email that we have sent you.
Simply take this number and go to our tracking page to see in real-time where your package is.
Can I make changes to my order?
Only a change in address is allowed — but once the order has been dispatched, an update in your address details is no longer possible.
Alternatively, a request to change the item(s) that you ordered is unfortunately, not possible once you have placed your order.
That being said, we highly recommend that you review your order details before checking out.
How much is shipping? Is it already included in the listing price?
Shipping fee will depend on the size and weight of the item(s) you're ordering, as well as the location of the delivery.
The calculated shipping fee is separate from the product listing price and it will be displayed on the checkout page before your final payment process.
For more information on our shipping, see our policy here.
Does the Likhaan Digital Gift Card expire?
Rest assured, our digital gift card has NO expiration date.
Do my Likhaan Rewards points expire?
These points or store credit do NOT expire, so no worries there!
Payments, Returns, & Exchanges
What payment methods do you accept?
- Debit card
- Credit card
- BPI online payment
Do you accept returns or refunds?
We only provide returns or refunds for the following reasons:
- The item is declared lost by the courier or shipping company.
- The item arrives with damage due to transit or delivery only.
If the latter happens, if possible, please take a photo and reject the package from the courier; afterward, please get in touch with us immediately.
If they don't allow you to reject the delivery, please get in touch with us within 24 hours of receipt of the package.
To start a return, you must contact us at firstname.lastname@example.org. You must provide the following:
- Your order ID and other applicable details
- Photographic evidence of the issue
- Include the item and the original packaging with time and date proof
- If there is any damage to the package, do NOT open it and email us immediately with photo proof
For a more detailed explanation on this, please see our Refund Policy.
Do you accept exchanges or replacements?
Provided that the item is undamaged, unopened, with tags (if applicable) and does not fall under the *Exceptions items list, you can exchange or replace the item within 7 days of receipt — which means that you have 7 days after receiving your item or product to request an exchange or replacement.
Requests received outside the stated return period will NOT be accepted.
*We only accept exchanges or replacements for the same item under the same creator/brand (e.g. to exchange for a different size, color, etc.). Requesting an exchange or replacement to substitute your purchase for a different item other than the one you ordered is NOT allowed.
To start an exchange or replacement, you must contact us at email@example.com and you must provide the following:
- Your order ID and other applicable details
- Photo proof that the item is undamaged and unopened
- The item's size/color/type that you want to exchange for
- In case there is no stock available for the item that you desire, please advise us if you would prefer to wait for new stock to arrive, or if you would prefer us to process a refund instead.
For a more detailed explanation on this, please read our Exchange or Replacement Policy.
How long does it take for an exchange or replacement to be processed?
If the item is readily available, we can process the exchange immediately after you have requested for an exchange or replacement.
If the item is not readily available, it will depend on the creator's lead time in the production of item.
How will I be refunded if my claim is valid?
The refund will be processed immediately in the form of Likhaan Rewards points which will act as store credit that you can use for future purchases.
Please take note that Likhaan will only refund the value of the goods returned but will not refund the value of any shipping cost you have initially paid for. We will notify you via email once these points are sent to your account.