Refund policy

Effective Date: December 1, 2022
Version: 3.0
Platform: https://likhaan.com
Company: Likhaan Technology Inc. ("Likhaan")
Contact: info@likhaan.com

This Shipping and Refunds Policy applies to marketplace purchases, Creator products, made-to-order items, custom orders, bulk orders, Likhaan Space orders, and other transactions completed through the Likhaan Platform.

Likhaan is a marketplace operator and intermediary. Products may be fulfilled by independent Creators, by Likhaan, or by third-party logistics providers, depending on the listing, shipping option, Creator setup, product type, destination, and operational arrangement.

 

A. SHIPPING MODES

A.1 Creator-Arranged Shipping

For some Orders, the Creator may arrange shipping directly. In this case, the Creator is responsible for packing the item properly, booking the courier, dispatching within the promised timeline, entering or providing tracking details, keeping proof of shipment, and cooperating with any delivery, return, refund, or courier investigation.

A.2 Likhaan-Arranged Shipping

For some Orders, Likhaan may arrange shipping through courier or logistics partners. In this case, the Creator must prepare the item on time, follow Likhaan's Packaging Guidelines, provide accurate weight and dimensions, make the item available for pickup, and cooperate with courier requirements.

A.3 Shipping mode shown or confirmed

The available shipping mode may be shown at checkout, in the Listing, in the accepted quote, by email, through Platform messages, or through Likhaan support. Some oversized, fragile, high-value, made-to-order, or international shipments may require separate confirmation before dispatch.

 

B. PROCESSING AND DISPATCH TIMELINES

B.1 Ready-made items

Ready-made items are typically dispatched within 2 business days from order confirmation and Creator acceptance, unless a different timeline is stated in the Listing, checkout, email confirmation, or Platform message.

B.2 Made-to-order and custom items

Made-to-order, customizable, bulk, or custom items follow the lead time shown in the Listing or accepted quote. Production time is separate from shipping time.

B.3 Delays

If an item is delayed, unavailable, mispriced, damaged before shipping, or impossible to fulfill, Likhaan may contact the Buyer, require Creator explanation, offer options, cancel the Order, adjust timelines, issue a refund, or apply other remedies under this Policy.

 

C. SHIPPING FEES, DUTIES, AND INTERNATIONAL ORDERS

C.1 Shipping fees

Shipping fees may be calculated at checkout, charged separately, or confirmed after purchase for bulky, oversized, fragile, high-value, remote, or international Orders. Shipping fees may depend on destination, dimensions, weight, courier, packaging, insurance, customs, and special handling needs.

C.2 Additional charges

If additional shipping, handling, customs, duties, insurance, remote area, oversized item, or international charges are required, Likhaan or the Creator may contact the Buyer for confirmation before dispatch. If the Buyer does not agree to the required charges, Likhaan or the Creator may cancel the Order before dispatch and provide the appropriate refund.

C.3 Customs and import duties

For international Orders, the Buyer is responsible for customs duties, taxes, import fees, clearance requirements, and destination-country charges unless expressly stated otherwise. If the Buyer refuses to pay required customs or duties, the goods may be returned or abandoned at the Buyer's cost. Initial shipping fees may not be refundable where courier costs were already incurred.

 

D. BUYER RESPONSIBILITIES

The Buyer is responsible for providing complete and accurate shipping information, being available to receive delivery, responding to courier or Likhaan communications, paying applicable duties or fees, and inspecting the package upon receipt.

If delivery fails due to wrong address, incomplete contact details, non-response, refusal to receive, repeated absence, refusal to pay customs or duties, or similar Buyer-caused reasons, refunds may exclude shipping fees and other costs already incurred.

 

E. DELIVERY, TRACKING, AND FAILED DELIVERY

E.1 Tracking

Once an Order is shipped, tracking information will be provided where available. Buyers may monitor courier updates through the tracking link, courier website, or Platform page.

E.2 Delivery attempts

Courier delivery attempts depend on courier rules. If the courier makes multiple attempts and the Buyer is unavailable or unreachable, the Order may be returned, canceled, or treated according to courier status. Refund eligibility may be reduced by shipping, return, handling, storage, customs, or other costs already incurred.

E.3 Delivery address changes

Delivery address changes may only be possible before courier booking, tracking issuance, or dispatch. Likhaan cannot guarantee address changes after an Order is prepared, booked, shipped, or in transit.

E.4 Buyer Confirmation Window

Once an order is marked as delivered by the courier or delivery partner, the Buyer will have three (3) calendar days to confirm receipt or report an issue through the available Platform process or by contacting Likhaan.

If the Buyer confirms receipt, the order may be marked as completed. If the Buyer does not report an issue within the three (3)-day confirmation window, the order may be automatically marked as completed with no issue reported.

For fragile, high-value, custom, bulk, made-to-order, or Likhaan Space orders, Likhaan may apply a longer review window or require additional confirmation before marking the order as completed or releasing final payout.


F. CANCELLATIONS

F.1 Regular marketplace Orders

Buyer cancellation may be allowed only before the Order is accepted, packed, booked, dispatched, or otherwise processed, depending on the product type and fulfillment stage. Once the Order has been dispatched, cancellation is generally not allowed except as provided under this Policy or applicable law.

F.2 Made-to-order items

Made-to-order, personalized, customized, commissioned, bulk, or special-request Orders are generally not cancellable once accepted, once materials have been purchased, once production has begun, or once the Creator has incurred reasonable costs.

F.3 Likhaan Space Orders

Once a Buyer accepts a Creator's quote and payment is made for a Likhaan Space Order, neither the Buyer nor the Creator may unilaterally cancel the project. Cancellation, pause, refund, replacement, revision, payout release, or payout hold must be reviewed and approved by Likhaan admin based on project status, agreed scope, messages, evidence, production stage, delivery status, and applicable policy.

F.4 Creator cancellation

A Creator may not cancel an accepted Order without valid reason and, where required, Likhaan admin approval. Repeated Creator cancellations, non-delivery, or unreasonable delays may result in payout hold, suspension, reduced visibility, or termination.

 

G. RETURNS AND REFUNDS

G.1 Valid reasons for return, refund, exchange, or replacement

Subject to evidence and investigation, Likhaan may approve a return, refund, exchange, replacement, repair, partial refund, store credit, or other remedy for the following:

  • The item arrives damaged.

  • The package is confirmed lost by the courier or after investigation.

  • The wrong item was sent.

  • A required item or feature is missing.

  • The item is materially different from the Listing or accepted quote.

  • The item has an undisclosed major defect.

  • The item was misrepresented in a material way.

  • The Creator failed to deliver according to the accepted Order terms, subject to admin review.

Approved refunds for discounted orders are calculated based on the actual amount paid by the Buyer, not the original undiscounted listing price.

G.2 Invalid reasons

Returns, refunds, exchanges, or cancellations are generally not allowed for:

  • Change of mind.

  • Buyer's remorse.

  • Finding a lower price elsewhere.

  • Preference change after payment.

  • Minor color differences caused by screen settings or lighting, if the Listing was reasonably accurate.

  • Handmade variation that was disclosed or reasonably expected.

  • Incorrect size, measurements, or expectations where the Listing was accurate.

  • Custom, personalized, made-to-order, commissioned, or special-request items, unless there is a valid issue under this Policy.

  • Items damaged after delivery due to Buyer handling, storage, use, cleaning, display, installation, or misuse.

  • Return requests made outside the required evidence window, unless required by law or approved by Likhaan.

G.3 Non-returnable items

Certain items may not be eligible for return, refund, or exchange unless defective, damaged, wrong, missing, or materially misrepresented. These may include customized products, personalized items, earrings, hygiene-sensitive items, personal care goods, perishable goods, digital downloads, gift cards, sale items, commissioned works, and other items stated in the Listing.

 

H. EVIDENCE AND CLAIM WINDOWS

H.1 Damaged items

If an item appears damaged upon delivery, the Buyer should reject the delivery if the courier allows it and take photos of the package before rejection. If the courier does not allow rejection, the Buyer must contact Likhaan and/or the creator within 24 hours from receipt.

The Buyer must provide:

  • Order ID.

  • Clear photos or videos of the item.

  • Clear photos or videos of the original packaging.

  • Photo of shipping label where available.

  • Time and date proof where available.

  • Description of the issue.

If the outer packaging is damaged, the Buyer should not open it further than necessary before documenting the condition and contacting Likhaan.

H.2 Lost items

If tracking shows delivered but the Buyer did not receive the package, the Buyer must contact Likhaan and/or the creator within 24 hours from the delivery status update. Before filing the claim, the Buyer should check with household members, building reception, guards, neighbors, mailrooms, and other usual receiving points.

If tracking has no progress beyond the expected delivery date, the Buyer should contact Likhaan and/or the creator as soon as reasonably possible so Likhaan and/or the creator can coordinate with the courier.

H.3 Missing items

If a package is missing an item, accessory, certificate, or required feature, the Buyer must contact Likhaan and/or the creator as soon as possible with the Order ID, photos, videos, packaging evidence, and description of the missing item.

H.4 Failure to cooperate

Failure to provide evidence, preserve packaging, respond to investigation requests, or cooperate with courier or Likhaan review may result in denial, delay, or limitation of the claim.

 

I. EXCHANGES AND REPLACEMENTS

Exchanges and replacements are subject to product eligibility, Creator approval, product availability, evidence, and Likhaan's final determination.

If an exchange is approved for buyer preference where the original item was correct and accurately described, the Buyer may be responsible for return shipping and new shipping costs.

If the exchange or replacement is due to a wrong item, misrepresentation, missing item, defect, or damage caused by Creator fault, Likhaan may require the Creator to shoulder related replacement, shipping, or refund costs.

Exchanges are generally limited to the same item or variation from the same Creator. Exchange for a completely different item is not guaranteed.

 

J. CUSTOM ORDERS AND LIKHAAN SPACE REMEDIES

For custom, made-to-order, commissioned, bulk, or Likhaan Space Orders, remedies depend on the accepted quote, scope, project stage, proof, messages, production progress, delivery status, and applicable law.

Likhaan may decide to:

  • Continue the project with a revised timeline.

  • Require clarifications or revised scope confirmation.

  • Require minor revision if within accepted scope.

  • Deny refund where production has begun and no valid defect exists.

  • Provide partial refund based on unperformed work.

  • Provide full refund for non-delivery or major breach.

  • Withhold final payout from the Creator.

  • Release final payout to the Creator if Buyer does not raise a valid issue within the inspection window.

  • Close the project if both parties fail to cooperate.

 

K. CREATOR LIABILITY FOR REFUNDS AND SHIPPING ISSUES

The Creator may be responsible for refunds, replacement costs, return shipping, extra courier fees, or payout deductions where the issue is caused by:

  • Inaccurate Listing information.

  • Wrong product sent.

  • Missing item or missing agreed feature.

  • Poor packaging.

  • Failure to follow Packaging Guidelines.

  • Misrepresentation of material, size, origin, quality, authorship, cultural context, or availability.

  • Late dispatch or unreasonable delay.

  • Fake or incorrect tracking.

  • Failure to cooperate with courier investigation.

  • Defects or workmanship issues not disclosed before sale.

  • Non-delivery after accepting an Order.

 

L. COURIER CLAIMS AND INSURANCE

Shipping insurance, loss claims, damage claims, reimbursement, and liability are subject to courier rules, evidence requirements, exclusions, declared value limits, packaging standards, and investigation outcomes.

Likhaan may coordinate with the Creator, Buyer, and courier, but courier reimbursement is not guaranteed. If damage or loss is due to courier fault, refund or reimbursement may depend on courier compensation policies. If damage is due to Creator packaging fault, Creator may remain liable even if the courier denies the claim.

 

M. REFUND METHOD

Approved remedies may be issued through the original payment method, store credit, replacement, repair, exchange, partial refund, full refund, or another legally appropriate method, depending on the issue, payment processor rules, courier investigation, product type, available remedy, and applicable law.

Likhaan may not be able to refund fees already charged by payment processors, banks, foreign exchange providers, customs authorities, or couriers unless required by law or approved under the specific case.

If an order was purchased using a discount, voucher, store credit, or promotional code, any approved refund will be based on the actual amount paid by the Buyer, subject to applicable law, payment processor rules, and the terms of the promotion.

 

N. RETURNS WITHOUT APPROVAL

Items sent back without first contacting Likhaan and/or the creator and receiving return instructions may not be accepted or may not be eligible for refund, exchange, or replacement.

 

O. FINAL PLATFORM DETERMINATION

Likhaan may make the final platform-level determination on returns, refunds, exchanges, replacements, cancellations, courier claims, payout holds, and related remedies, while respecting applicable consumer protection laws and rights that cannot be waived.