Privacy policy

Effective Date: December 1, 2022
Version: 3.0
Platform: https://likhaan.com (“Platform”)
Company: Likhaan Technology Inc. (“Likhaan”)
Contact: info@likhaan.com
DPO Contact: info@likhaan.com, subject line "Data Privacy" or "DPO"

This Privacy Policy explains how Likhaan collects, uses, stores, shares, and protects personal information when you access or use the Platform, including the website, marketplace, Creator application, Creator dashboard, Likhaan Space, Likhaan Learn, social features, events page, messaging, checkout, shipping, customer support, and related services.

Likhaan complies with the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances of the National Privacy Commission, and other applicable data protection laws. Likhaan has designated a Data Protection Officer responsible for overseeing privacy compliance. If you have questions, requests, or complaints, you may contact info@likhaan.com with the subject line "Data Privacy" or "DPO."

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Philippine Data Privacy Act (RA 10173) and NPC
Likhaan Technology Inc. (“Likhaan”) complies with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (“NPC”).

Data Protection Officer (DPO)
Likhaan has designated a Data Protection Officer responsible for overseeing compliance with RA 10173. You may contact our Data Protection Officer (DPO) at info@likhaan.com (subject line: “Data Privacy / DPO”). We may provide a dedicated DPO email address in the future and will update this policy accordingly.

 

A. PERSONAL INFORMATION WE COLLECT

A.1 Device and usage information

When you access the Platform, we may collect device and usage information such as browser type, device type, IP address, time zone, pages viewed, products viewed, search terms, clicks, referrals, cookies, log files, web beacons, pixels, session data, and interactions with the Platform.

Purpose: to load the Platform properly, maintain security, prevent fraud, understand usage, improve features, support analytics, personalize experiences, and improve Platform performance.

A.2 Account information

When you create an account, we may collect your name, email address, phone number, password or login credentials, account role, preferences, profile information, saved items, collections, follows, messages, and communication preferences.

Purpose: to create and manage your account, provide access to features, communicate with you, support security, and operate the Platform.

A.3 Buyer and order information

When you make a purchase or request a custom order, we may collect your name, billing address, shipping address, phone number, email address, order details, payment-related information, selected products, delivery instructions, transaction records, refund records, and customer support communications.

Payment information is processed by payment partners. Likhaan does not store full card details on its own servers unless a future payment provider makes such storage lawful and disclosed.

Purpose: to process orders, verify payments, arrange shipping, issue confirmations, provide customer support, manage returns and refunds, prevent fraud, comply with law, and maintain transaction records.

A.4 Creator application and verification information

When you apply or participate as a Creator, we may collect legal name, birthday, email, phone number, address, valid ID, BIR status, BIR Certificate of Registration, TIN, business registration documents, payout details, bank or e-wallet information, pickup or dispatch address, contact preferences, storefront name, profile photos, cover photos, social links, biography, quote, creator category, product details, inventory, lead times, and other onboarding information.

Purpose: to verify Creator eligibility, approve or reject applications, manage storefronts, process payouts, support fulfillment, comply with law, manage taxes and records, and operate the marketplace.

A.5 Cultural and Indigenous Peoples creator information

For Indigenous Peoples creators, community-based creators, traditional cultural expressions, community-owned designs, or culturally sensitive works, we may collect cultural community, community name, language preference, consent scope, authority proof, partner validation, attribution preference, benefit-sharing details, payout recipient, restrictions on what may be shown, sacred or restricted motif flags, close-up pattern permissions, location display limits, and anti-misuse support preferences.

Purpose: to respect consent, cultural safeguards, publication boundaries, attribution, benefit-sharing, legal and ethical review, and responsible platform operations.

A.6 Product, listing, and content information

We may collect product names, descriptions, photos, videos, materials, prices, dimensions, weight, care instructions, certificates, stock, variations, tags, cultural context, product stories, originality details, IPOPHiL assistance requests, custom order requirements, and related files.

Purpose: to publish Listings, facilitate orders, support discovery, help with product documentation, improve search, process custom requests, support IP or cultural review, and provide marketplace services.

A.7 Likhaan Space information

When you use Likhaan Space, we may collect custom request titles, descriptions, categories, budgets, dates, reference images, delivery location, Creator selections, quotes, timelines, messages, status updates, attachments, acceptance records, cancellation requests, dispute evidence, and payout release records.

Purpose: to operate custom order features, process requests and quotes, manage payment holdbacks, resolve disputes, support Buyers and Creators, and maintain audit records.

A.8 Messaging and communications

We may collect messages, message metadata, attachments, timestamps, participants, reports, blocked content, and support communications.

Purpose: to provide messaging, customer support, order coordination, fraud prevention, privacy protection, safety filtering, dispute resolution, moderation, and compliance.

A.9 Social features

We may collect posts, captions, comments, likes, saves, follows, collections, tags, reports, shares, profile updates, and interaction data.

Purpose: to operate social commerce features, display user content, support discovery, moderate content, provide notifications, improve recommendations, and protect users.

A.10 Likhaan Learn information

If you use Likhaan Learn, we may collect module views, progress, completion status, quiz answers, certificates or badges if any, learning preferences, and related engagement data.

Purpose: to provide learning modules, track completion, support onboarding, improve learning content, generate user feedback, and comply with project or operational reporting needs.

A.11 Event submissions and participation

If you submit, register for, or participate in an event, we may collect organizer name, contact details, event title, description, images, date, location, registration links, attendance information, and communications.

Purpose: to review submissions, publish events, contact organizers, moderate event information, coordinate participation, and manage event-related records.

A.12 Customer support and dispute information

We may collect communications, evidence, photos, videos, packaging proof, courier updates, claim records, reports, complaints, appeals, and investigation notes.

Purpose: to respond to concerns, process refunds, investigate claims, resolve disputes, improve safety, and comply with law.

 

B. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Operate, maintain, and improve the Platform.

  • Create, verify, and manage user accounts.

  • Review Creator applications and manage Creator participation.

  • Publish and manage profiles, storefronts, Listings, posts, collections, events, and Learn content.

  • Process payments, orders, refunds, payouts, taxes, and records.

  • Arrange shipping and delivery.

  • Provide customer support and Creator support.

  • Operate Likhaan Space, including custom orders, quotes, payment holdbacks, and dispute review.

  • Operate Likhaan Learn and track module progress.

  • Send notifications, order updates, account notices, marketing messages, newsletters, and service messages.

  • Protect users, prevent fraud, block prohibited content, moderate messages, and enforce policies.

  • Analyze product views, searches, engagement, conversions, transactions, and platform performance.

  • Support grant or project reporting, white paper preparation, pilot validation, and internal research, preferably using aggregated or anonymized data where appropriate.

  • Comply with legal, tax, accounting, audit, regulatory, and lawful request obligations.

  • Establish, exercise, or defend legal claims.

 

C. LAWFUL BASIS FOR PROCESSING

Under Philippine data protection law, we may process personal information where:

  • You have given consent.

  • Processing is necessary for a contract with you.

  • Processing is necessary to comply with legal obligations.

  • Processing is necessary to protect life and health.

  • Processing is necessary for legitimate interests, provided these interests do not override your rights.

  • Processing is permitted or required by law.

Where GDPR or other laws apply, we will rely on lawful bases such as consent, contract, legal obligation, legitimate interest, vital interests, public interest where applicable, or other lawful bases recognized by applicable law.

 

D. PUBLIC AND PRIVATE INFORMATION

D.1 Public information

Some information may be visible publicly or to other users, including storefront name, public profile photo, public cover photo, Creator category, region or allowed location display, biography, quote, product Listings, prices, product photos, product stories, public posts, comments, collections, event information, and other content you choose or allow to publish.

D.2 Private information

Private information may include legal name, birthday, full address, exact pickup address, valid ID, BIR documents, TIN, payout details, bank or e-wallet details, private contact details, buyer shipping address, payment-related information, private messages, internal notes, cultural restrictions, authority proof, consent scope, and other information marked private or treated as confidential.

D.3 Cultural sensitivity

For Indigenous Peoples creators and culturally sensitive works, Likhaan will use consent scope and publication boundaries to determine what may be shown publicly. Some information may be held private, shown only to admins, shared only with authorized partners, or kept under review.

 

E. SHARING PERSONAL INFORMATION

We may share personal information with:

  • Shopify and related Platform processors.

  • Payment processors such as PayMongo, Maya, PayPal, or other payment providers.

  • Couriers and logistics providers such as Lalamove, DHL, or other delivery partners.

  • Email, analytics, advertising, search, hosting, video, automation, rewards, affiliate, moderation, and customer support service providers.

  • Creators, where necessary for order fulfillment, shipping, returns, custom order coordination, and customer support.

  • Buyers, where necessary to identify the Creator, order status, product details, or fulfillment updates.

  • Professional advisers, auditors, accountants, lawyers, consultants, and contractors under confidentiality or appropriate obligations.

  • Government agencies, regulators, courts, law enforcement, tax authorities, or other parties where required or permitted by law.

  • Grant partners, project partners, or research and reporting stakeholders, preferably in aggregated, anonymized, or de-identified form unless identification is necessary and lawful.

  • Cultural partners, community validators, or authorized representatives where needed for consent, authority proof, IP review, or cultural safeguards.

We do not sell personal information in the ordinary meaning of selling a customer list for money. Some advertising or analytics tools may involve sharing identifiers, cookies, or hashed information for marketing, measurement, or personalization, subject to consent and applicable law.

 

F. BUYER DATA SHARED WITH CREATORS

Where necessary for fulfillment, we may share Buyer name, delivery address, phone number, order details, shipping instructions, and relevant communications with the Creator or logistics partner. Creators must use Buyer data only for fulfilling the Order, customer support, delivery coordination, returns, refunds, exchanges, or other approved transaction purposes.

Creators must not use Buyer data for unrelated marketing, external sales, harassment, profiling, or off-platform communication unless the Buyer separately consents and the use is lawful.

 

G. MESSAGING, FILTERING, AND MODERATION

Likhaan may use automated and human-assisted tools to detect, block, filter, or review messages that contain phone numbers, email addresses, web addresses, external payment links, harassment, spam, fraud, illegal content, safety risks, policy violations, or suspected off-platform dealing.

We may preserve messages, reports, and related records for dispute resolution, safety, fraud prevention, compliance, and legal claims.

 

H. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the store, maintain sessions, remember preferences, support checkout, enable analytics, improve performance, personalize content, support advertising, and protect security.

The specific cookies used may depend on Shopify, integrated apps, analytics tools, advertising partners, payment providers, and other service providers. Users may manage cookies through browser settings or available consent tools, but disabling cookies may affect Platform functionality.

 

I. MARKETING COMMUNICATIONS

If you subscribe, purchase, create an account, or otherwise provide consent where required, we may send emails, newsletters, product updates, Creator updates, event announcements, abandoned cart messages, winback messages, review requests, and other marketing or service communications.

You may unsubscribe from marketing emails through the unsubscribe link where available. Service, legal, order, account, safety, and transaction messages may still be sent where necessary.

 

J. INTERNATIONAL TRANSFERS

Your information may be processed in the Philippines and in other countries where Shopify, payment providers, hosting services, analytics tools, email providers, couriers, or other service providers operate. Data protection laws may differ by country, but we take reasonable steps to protect personal information consistent with this Policy and applicable law.

 

K. RETENTION

We retain personal information only for as long as necessary for the purposes described in this Policy, including account management, order fulfillment, refunds, disputes, taxes, accounting, audits, legal compliance, safety, fraud prevention, grant reporting, cultural records, and legal claims.

Creator application, consent, authority proof, transaction, payout, tax, dispute, and cultural safeguard records may be retained longer where needed for legal, audit, cultural protection, policy enforcement, or recordkeeping purposes.

 

L. SECURITY

We use reasonable organizational, technical, and administrative safeguards to protect personal information. However, no system, transmission, storage method, or online service is completely secure. Users must keep their login credentials confidential and notify Likhaan of suspected unauthorized access.

 

M. MINORS

The Platform is not intended for children under 18 without appropriate supervision, consent, or authorized representation. If you believe a minor has provided personal information without proper consent, contact us so we can review and take appropriate action.

 

N. YOUR RIGHTS

Under the Data Privacy Act, you may have the right to be informed, access your data, correct inaccurate data, object to processing, request blocking or erasure where applicable, request data portability where applicable, claim damages where legally appropriate, and file a complaint with the National Privacy Commission.

To exercise rights, contact:

Email: info@likhaan.com

Subject line: Data Privacy Request

We may need to verify your identity before processing a request. Some requests may be limited where retention or processing is required by law, contract, tax, audit, safety, dispute, cultural protection, or legal claims.

 

O. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Platform, services, laws, tools, partners, or practices. The updated version will be posted on the Platform with an updated effective date.

 

P. CONTACT

Likhaan Technology Inc.

Email: info@likhaan.com

DPO Contact: info@likhaan.com, subject line "Data Privacy" or "DPO"