Effective Date: December 1, 2022
Version: 2.1
Platform: https://likhaan.com (“Platform”)
Company: Likhaan Technology Inc. (“Likhaan”)

This Creator Policy is a legally binding agreement between Likhaan and the Creator.

By clicking “I Agree,” creating a Creator account, submitting a Creator application or onboarding form, listing any Creation, or otherwise using the Platform as a Creator (through sign-up forms, registration processes, and related onboarding methods), the Creator agrees to be bound by this Creator Policy and all related policies referenced here (including the Platform’s Terms of Use and Privacy Policy), as they may be updated from time to time.

Likhaan may store records of acceptance, including the date and time of acceptance, the applicable version of this Creator Policy, and related technical logs for audit, compliance, security, and legal purposes.

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A. DEFINITIONS

Likhaan and the Creator may each be referred to as a “Party” individually and as the “Parties” collectively, as the context may require. Other words and expressions used in this Creator Policy shall have the following meaning:

1. ArtZine: the Platform’s blog section page
2. Buyer: a third party who purchases the Creation(s) being offered by the Creator on the Platform
3. Creation: readily-available products or made-to-order products, digital or physical, that the Creator will list for sale on the Platform
4. Creator: seller(s) or creator(s) selling on Likhaan, including artists and makers, as follows:
   — Artists: a creator who conceptualizes and makes pieces that are often one-of-a-kind (for example: designers, painters, sculptors, etc.)
   — Makers: a creator who is capable of mass-producing designs, raw materials or items (sometimes in collaboration with an artist) for example: craftsmen, shoemakers, jewelers, textile weavers etc.
5. Likhaan Quarterly: Likhaan's digital and physical art quarterly magazine publication
6. Likhaan Unplugged: umbrella term used to refer to all Likhaan offline events such as workshops, seminars, exhibits, fairs, and similar
7. Listing: the online product page that showcases product information of every Creation that is listed on the Platform (including text, images, and any other Creation-related information)
8. Listing Price: the price of the Creation(s) set by the Creator
9. Order: the order placed by the Buyer for the sale of Creation(s) through the Platform
10. Packaging Guidelines: a list of rules and guidelines regarding proper packaging rules for any weight or size of Creation(s), in order for couriers (for example: J&T, Lalamove, ShipIt/1Export, FedEx, etc.) to accept the pick-up and delivery of the Creation(s); this guide may be updated by Likhaan from time to time depending on courier requirements and operational learnings
11. Platform: the website https://likhaan.com
12. Service Fee: a commission fee charged by Likhaan on the Listing Price for hosting the Creation(s) on the Platform. The standard Service Fee is twenty-five percent (25%) of the Listing Price.
    — The Creator acknowledges that the Service Fee may change for specific Creators, categories, campaigns, pilot programs, or other arrangements based on separate agreements or written confirmations. Unless otherwise agreed, the standard Service Fee applies
13. Shipping Fee: the logistics fee that Likhaan will charge the Buyer for the pick-up and delivery of Creation(s). This will typically be calculated and shown on the checkout page of the Platform, or if not possible, emailed or otherwise communicated to the Buyer. This includes shipping insurance fee and other duties or customs fees where applicable
14. Social Media Channels: Likhaan’s accounts or pages on Facebook, Instagram, Threads, Twitter/X, Pinterest, and YouTube (and any other social channels Likhaan may use from time to time)

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B. GENERAL SERVICES & DUTIES

B.1 Non-exclusive relationship
The Parties agree that the Creator shall contract non-exclusively with Likhaan in return for the following services in relation to the Creation(s) of the Creator that will be listed on the Platform.

B.2 Services provided by Likhaan
Likhaan may provide the following services:

General Services

• Listing and publishing of Creation(s) on the Platform
• Buyer (customer) service
• Secure order payment, verification, and shipping coordination
• Management of returns, cancellations, and failed deliveries

Education and Other Services

• Creator support and education (Likhaan Unplugged, events, webinars, and similar)
• Global online and offline marketing
• Search engine marketing
• Exposure on the Blog, Social Media Channels, and ArtZine
• Other related services as may be offered from time to time

Thus, Likhaan provides a venue (the Platform) for the Creator to list and sell their Creation(s), as well as gain knowledge and exposure through the Blog, Social Media Channels, Likhaan Quarterly, Likhaan Unplugged, and the ArtZine.

B.3 Marketplace role and no inventory ownership
Likhaan does not manufacture the Creation(s) and does not hold inventory of the Creator. Ownership of all Creation(s) remains with the Creator at all times.

In limited cases, Likhaan may take temporary physical custody of certain Creation(s) solely for operational or logistical purposes (such as event handling, exhibition, coordination of delivery, returns, or failed deliveries). Such temporary custody shall not be construed as inventory ownership, warehousing, or consignment for accounting or tax purposes.

On the other hand, Likhaan will execute order handling, payment processes, courier pick-up schedules, and global marketing services for the Creator’s Creation(s).

B.4 No employment, agency, franchise, or authority
Creators’ content uploaded on the Platform’s Likhaan Quarterly, Listings, Blog, ArtZine, and Social Media Channels are provided by Creators who are not employees or agents of Likhaan. Nothing in this Creator Policy creates any joint venture, agency, franchise, or sales representative relationship between the Parties.

The Creator has no authority to make or accept any offers or representations on behalf of Likhaan or on behalf of any Buyer.

B.5 Creator responsibility for rights and compliance
Creators are responsible for ensuring they have all necessary rights to their Creation(s), listing information, and photos, and that they are not infringing or violating any third party rights.

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C. CREATOR ELIGIBILITY & SELLER PROFILE

C.1 Age requirement
The Creator must be over the age of 18. If the Creator is under the age of 18 or below the legal age for giving consent under applicable laws, the Creator must get permission from a parent or legal guardian who will sign up and agree to the terms of this Creator Policy.

C.2 Philippines-based creators only and BIR registration required
Likhaan currently accepts local Filipino creators only. The Creator must be based in the Philippines and must be BIR registered.

As part of onboarding and continued participation, Likhaan may require the Creator to provide honest, accurate, and updated documentation and information, which may include:

• BIR Certificate of Registration (BIR Form 2303) and TIN
• Government-issued ID for verification
• Business registration information if applicable
• Valid and working email address and phone number
• A Philippine pick-up address where couriers can collect Creation(s)
• Payout details as required by Likhaan’s payout process
• Other compliance documents as needed for Platform operations or lawful requests

If the Creator cannot maintain these requirements, Likhaan may decline onboarding, unpublish listings, suspend selling, or terminate participation under this Creator Policy.

C.3 Accuracy of profile and listings
The Creator must provide honest and accurate information for their profile page and Creation(s) on the Platform as requested by Likhaan.

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D. LISTING OF CREATIONS (ARTWORKS & OTHER PRODUCTS)

By selling on Likhaan, the Creator agrees to the following:

D.1 Accurate and complete listing information
The Creator will provide Likhaan with all accurate and complete product information, Listing Price, size, text, images, and any other information requested by Likhaan as related to their Creation(s) that will be listed for sale through the Platform and Listings.

D.2 Image rules

• The Creator must provide their own images of their Creation(s), not stock photos.
  — AI-generated images or renderings may be used only as visual references and must closely match the actual Creation delivered; provided that at least one (1) real photo is added to the Listing. Likhaan reserves the right to request real product photos or remove listings that may mislead buyers.
• For customizable Creation(s), the Creator must make it clear in the description that it is customizable and that the photos shown are example variations.

D.3 Transparency encouraged
The Creator is encouraged to be detailed and transparent about where materials come from (for example: organic, recycled, and similar), and to share disclaimers, stock quantity information, and product warnings as relevant.

D.4 Compliance with laws and required labels
The Creator is responsible for complying with all applicable laws and regulations for the Creation(s) listed for sale, including required labels and warnings.

D.5 Indemnity for listing issues and legality
The Creator shall indemnify and hold Likhaan and other members harmless from and against any and all costs (including attorney fees and court costs on an indemnity basis), expenses, fines, penalties, losses, damages, and liabilities arising out of any claim, demand, or action resulting from inaccurate, incomplete, or illegal information, or otherwise relating to the Creation provided by the Creator.

D.6 Likhaan not responsible for listing accuracy
Likhaan assumes no responsibility for the accuracy, pricing, labeling, or content of the Creation(s) Listings. The Creator will promptly notify Likhaan via email or mobile if there is any change or update in Listing information and images.

D.7 Digital Creation protections
For digital Creation(s):

• Likhaan shall take reasonable measures to protect digital artwork from unauthorized copying or distribution, which may include watermarks or uploading the original Creation(s) in a lower resolution.
• Likhaan shall maintain the confidentiality of the original or high-resolution copy of digital Creation(s) shared by the Creator.
• Likhaan shall not share the file unless it is to execute a sale or Order with a Buyer.

D.8 Stock and lead time requirements

• For readily-available Creation(s), the Creator will ensure the Creation(s) are in stock at a set price and in great condition suitable for listing and selling through the Platform.
• For made-to-order Creation(s), the Creator must properly inform Likhaan about lead time, finish the Creation within the promised time, email Likhaan once it is ready, and prepare the item for delivery.

D.9 Authenticity, production involvement, and IP respect
All Creation(s) must be made by the Creator, or the Creator must contribute meaningfully to at least 50% of the creative or production process, whether through ideation, design, physical execution, or curation. This allows for collaborative workflows while ensuring that every listed product is deeply rooted in the Creator’s own vision, effort, and intellectual property. Likhaan may request documentation or clarification of the Creator’s role in collaborative works to ensure compliance with this requirement.

The Creator must also respect the intellectual property of others.

D.9-A QUALITY STANDARDS
The Creator agrees to meet the following quality standards for all Creation(s) listed and sold through the Platform.

(a) Condition and workmanship

• All Creation(s) must be delivered in a condition consistent with the Listing description and photos.
• Creation(s) must meet reasonable durability and finishing standards appropriate to the category.
• Functional items must be reasonably fit for their stated intended use unless clearly disclosed otherwise.

(b) Accurate representation and disclosure

• The Listing must not materially misrepresent size, color, materials, finish, features, or quality.
• Intentional handmade variations must be described clearly.
• Significant defects, damage, missing components, repairs, or important variations must be disclosed before sale.

(c) Authenticity assurances

• The Creator represents the Listing is truthful and the Creation is original as described.
• The Creator must avoid copying protected works or violating trademarks, copyrights, or other IP rights.
• If labeled “handmade,” “one-of-a-kind,” “limited,” “custom,” or similar, the label must be accurate.

(d) Damage thresholds and unacceptable outcomes
Unless clearly disclosed and accepted by the Buyer in advance, the following are unacceptable:

• Breakage, cracks, or structural damage due to inadequate packaging.
• Major scratches, chips, stains, dents, tears, deformation, or similar damage that materially reduces value or usability.
• Strong odors, mold, moisture damage, contamination.
• Missing parts essential to completeness or intended use.

(e) Packaging minimums
In addition to courier Packaging Guidelines, the Creator must meet baseline standards:

• Use a sturdy outer box or mailer appropriate for weight and fragility.
• Use internal cushioning and void fill so items do not shift.
• Use reinforced or double-boxing for fragile items when reasonably necessary.
• Use moisture protection when there is reasonable risk of water exposure.
• Secure labels and apply “FRAGILE” markings when appropriate.

(f) Quality enforcement
If Likhaan determines repeated quality failures, Likhaan may require Listing revisions, packaging improvements, suspend Listings, restrict selling, reduce promotional support, or terminate under Section G.

D.10 Creator responsible for sourcing and storing
The Creator is responsible for sourcing and storing Creation(s) listed on the Platform.

D.11 Notify price and inventory changes
The Creator is wholly responsible for promptly notifying Likhaan if Creation(s) are no longer available, or if there is an update in Listing Price.

Likhaan will practice due diligence by sending a monthly email to ask about price and inventory count. However, the Creator should notify Likhaan as soon as there is any change.

D.12 Price lock at time of order
The Listing Price displayed on the Platform at the time of order placement and/or Buyer checkout shall be the final and binding sale price for that Order.

If the Creator failed to notify Likhaan of an updated price prior to the Buyer’s order:

• The Creator may request cancellation of the Order, in which case the Order will be canceled and the Buyer refunded in accordance with Platform procedures; or
• The Creator may proceed with the Order at the Listing Price stated on the Platform at the time of purchase.

For the avoidance of doubt, Likhaan shall not be required to absorb, subsidize, adjust, or otherwise make up any price difference arising from the Creator’s failure to update the Listing Price. Any decision to cancel or proceed with the Order, and any resulting financial impact, shall be solely the responsibility of the Creator.

D.13 Reporting IP violations
If the Creator feels that a different Creator on the Platform has violated their intellectual property rights, the Creator can report it to Likhaan immediately.

D.14 Prohibited Creation(s)
The Creator is prohibited from listing the following Creation(s) on the Platform:

• Alcohol, tobacco, synthetic and prohibited drugs as well as paraphernalia
• Creation(s) created using any endangered or threatened animal species, as well as any protected flora
• Creation(s) made from human remains or parts
• Creation(s) that promote, support, or glorify hatred or racism against individuals or groups
• Creation(s) that promote, support, or glorify illegal activity, self-harm, and violence
• Creation(s) that violate intellectual property rights of any individual, group, brand, organization, or company
• Weapons, dangerous items, and hazardous substances

D.15 Ratings and reviews
The Creator allows Likhaan to let Buyers rate or review the Creation(s). Likhaan may make these ratings and reviews publicly available.

D.16 Right to suspend Listings
Likhaan reserves the right to immediately suspend the Listing and sale of Creation(s) if it is determined that any part of the Listing is incorrect, incomplete, or not in compliance with applicable laws, intellectual property rights, regulations, and ordinances.

D.17 Marketing license for listing content
The Creator grants Likhaan a royalty-free, non-exclusive, worldwide license to use, reproduce, display, distribute, and publish the Creator’s listing information, images, and related Creation(s) images on the Platform and on Likhaan’s Social Media Channels for commercial and non-commercial marketing purposes. This includes use in Likhaan Unplugged events, Likhaan Quarterly publications, campaigns, social media posts, press materials, and related promotional initiatives, solely for the purpose of promoting the Creator and their Creation(s).

In addition, the Creator authorizes Likhaan to reuse and repost publicly available images, videos, and other media featuring the Creator or their Creation(s) that are published on the Creator’s own website or official social media accounts, provided that:

(a) such content is owned or controlled by the Creator, or the Creator has the necessary rights to grant such permission;

(b) the use is limited to promotion of the Creator and/or their Creation(s) in connection with the Platform; and

(c) such use does not materially misrepresent the Creator, the Creation(s), or the context in which the content was originally shared.

Likhaan shall not be required to compensate the Creator for any authorized use under this clause, and nothing herein shall be construed as a transfer of ownership of any intellectual property rights. Likhaan shall not use the Creator’s content for purposes unrelated to the promotion of the Creator or their Creation(s).

D.18 Promotion scheduling discretion
The Creator recognizes that Likhaan reserves the right, in its sole discretion, to decide scheduling and relevant promotion through online and offline marketing efforts of the Creator’s Creation(s), Listing, and profile unless otherwise agreed in writing by the Parties.

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E. SALE OF CREATIONS, ORDER HANDLING, SHIPPING, RETURNS & AFTER-SALES

E.1 Order process overview
See an overview of the order process at this [link] 

E.2 Order notification
Likhaan will notify the Creator by email and/or phone text message whenever a Creation Order has been placed by a Buyer.

E.3 Creator confirmation within 24 to 48 hours
It is the Creator’s responsibility to confirm receipt of the Order notification within 24 to 48 hours. Otherwise, Likhaan will notify the Buyer that the Creation is unavailable and regard the sale order as null or void.

E.4 Working contact information required
The Creator must respond and ensure their registered email and phone number are working at all times. If information needs to be updated, the Creator must notify Likhaan immediately.

E.4-A CREATOR SLA AND RESPONSE TIMES BEYOND 24 TO 48 HOURS
This SLA section is in addition to the 24 to 48 hour Order confirmation requirement above.

Unless otherwise agreed in writing for a specific case, the Creator agrees to:

(a) Standard response

1. Respond to Likhaan inquiries about availability, packaging, pickup scheduling, and listing clarifications within 24 hours.

(b) High-priority issues and escalations
High-priority issues include damage reports, missing parts, wrong item, courier claims, replacement timelines, and urgent compliance questions.

For high-priority issues, the Creator must:

1. Acknowledge Likhaan’s message within 12 hours when feasible, and no later than 24 hours, and
2. Provide required details, photos, or confirmations within 24 hours after acknowledgment.

(c) Missing parts
If it is concluded the Creator forgot to include an item or part:

1. Confirm within 12 to 24 hours that the missing part will be sent.
2. Dispatch the additional shipment within 48 hours and shoulder shipping costs (see E.27).
3. Provide shipping confirmation to Likhaan.

(d) Replacement and exchange handling
Where exchange or replacement is permitted:

1. Confirm availability and lead time within 24 hours of Likhaan’s request.
2. If made-to-order replacement is needed, provide a realistic lead time and update Likhaan immediately if delays occur.
3. Notify Likhaan immediately if the Creator cannot meet the lead time so alternative remedies can be offered.

(e) Courier claim evidence
If courier claim evidence is required:

1. Provide requested evidence within 24 hours of Likhaan’s request when reasonably possible.
2. The Creator understands that failure to provide timely evidence may cause claims to be denied.

(f) Repeated SLA failure
Repeated SLA failures may result in Listing suspension, reduced promotion priority, temporary restrictions, or termination under Section G.

E.5 Creator responsible for sourcing, warranty, and packaging
The Creator is responsible for sourcing, storing, warranty provision (if applicable), and proper packaging of ordered Creation(s) as mandated in the Packaging Guidelines.

E.6 Failure to follow Packaging Guidelines
Failure to adhere to Packaging Guidelines exposes the Creator to risk of paying return or exchange shipping costs, and risk of not being reimbursed in case of damaged, lost, or stolen packages.

E.7 Item instructions
The Creator is responsible for providing item instructions for the Creation, as applicable.

E.8 Pick-up scheduling
Likhaan will set a pick-up date and time for Creation(s) to be picked up from the Creator’s preferred address.

For readily-available and made-to-order Creation(s), the Creator agrees to confirm receipt within 24 to 48 hours and have Creation(s) ready for pick-up at the promised lead time.

The Creator agrees to have the Creation(s) ready in time for the set pick-up date and time.

E.9 Creator invoice or official receipt included
For the sale of the Creator’s Creation, the Creator shall provide an official receipt or sales invoice to the customer which must be included inside the package.

E.10 Creator tax responsibility
The Creator acknowledges and agrees they are solely responsible for reporting and filing their own taxes in accordance with applicable laws and regulations for income earned from sales on the Platform.

E.11 Courier requirements
The Creator shall comply with standard operating procedures, size restrictions, and other shipping and packaging requirements of the applicable courier as advised by Likhaan and according to Packaging Guidelines.

Properly adhering to requirements allows the Creator to enjoy shipping insurance and reimbursement in case of damage or lost packages, subject to courier terms.

E.12 Recommended packing photos
Recommended: The Creator must take photos of Creation(s) packed inside the package and photos of the packaging. These are helpful in damage claims, missing items, and similar disputes.

E.13 Likhaan invoice or receipt for commission
Likhaan will provide an invoice or official receipt for the Creator’s commission along with BIR forms as applicable.

E.14 Courier delivery responsibility
The courier is responsible for delivering Creation(s) to the Buyer at the shipping address specified in the Order.

E.15 Pickup attempts
Courier will make another attempt to pick up the Creation in case of failure during the first pick-up attempt. Creator shall coordinate with Likhaan for best pickup time and do their best to be present.

E.16 Proof of delivery
Upon delivery, Likhaan shall try to collect proof of delivery from the courier, which shall include at least a Buyer signature and/or photo proof of delivery.

E.17 Delivery attempts
Courier will make two (2) additional attempts to deliver Creation(s) to the Buyer as needed.

E.18 Failed delivery and return to Creator
If delivery fails, the Creation will be returned to the Creator as soon as possible and the Buyer will be refunded the Listing Price only.

The Creator must accept the returned item and may examine if it is still in good condition or sellable. If not, the Creator may file a complaint with the courier and Likhaan will assist.

E.19 Creator income and fees
Creator will keep as income the Listing Price minus the Service Fee that Likhaan keeps.

Shipping Fee will be kept by Likhaan to pay courier partners and will only be charged to the Buyer.

E.20 Likhaan handles Buyer relationships and after-sales
Creator recognizes Likhaan shall be responsible for and have sole discretion to deal with Buyers relating to Orders.

Likhaan will provide after-sales services including answering Buyer inquiries and processing replacements, exchanges, and returns.

E.21 Refund and return eligibility
Buyer is entitled to return or refund only for:

1. Item arrives damaged due to transit or delivery
2. Item is declared lost by the courier or shipping company

Return or refund is not accepted due to Buyer remorse or change of mind.

The form of any approved refund shall be determined by Likhaan in accordance with Section E.28.

E.22 Exchange or replacement within seven (7) days
Buyer may request replacement or exchange within seven (7) days after delivery and installation (if applicable) only for wrong item, size, color, or type, as long as item is undamaged, unopened, and does not fall under exceptions.

Substituting the purchase for a different item than ordered is not allowed.

E.23 Exchange shipping costs
If item sent is correct and Buyer wants a different color, size, or type, Buyer shoulders return shipping costs.

If Likhaan concludes the Creator misrepresented the Creation, failed to disclose important information, sent the wrong item, or Creation was damaged due to poor packaging, then Creator shoulders return shipping costs.

Exceptions: perishable goods (food, flowers, plants), custom products (special orders or personalized items), fashion accessories (earrings), and personal care goods (skincare and beauty products).

E.24 Courier liability and insurance
If damage or loss occurs during delivery and Creator complied with Packaging Guidelines, courier shall be liable to Creator (subject to courier terms) to the extent of delivery insurance.

Likhaan will assist in acquiring proof from Buyer for the courier complaint.

Courier may not be liable for loss, damage, or delay arising from force majeure, acts of God, government authorities, and violations per courier terms.

E.25 Declared value and courier examples
Creator acknowledges Likhaan will declare the value as per base Listing Price to the courier. Terms depend on the assigned courier. Examples:

• J&T: https://www.jtexpress.ph/terms.html
• Lalamove: https://www.lalamove.com/ph/goods-protection-promises
• 1Export/Zendease: https://1export.com/zendease-service-terms-and-conditions
• FedEx reference: http://images.fedex.com/downloads/ph/rates/ie_export2009.pdf
• DHL: https://mydhl.express.dhl/ba/en/legal/terms-and-conditions.html
• ...including other courier partners as may be used from time to time.
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E.26 Replacement when no stock is available
If Buyer requests replacement and no stock left, Creator must notify Likhaan if replacement is possible and the lead time.

If Buyer agrees to lead time, Creator must deliver within promised time and Likhaan will arrange shipping. Shipping cost will be shouldered by the concerned party based on E.23.

If Creator cannot procure or Buyer does not agree, refund will be given and Creation returned to Creator. Shipping cost will be shouldered by the concerned party based on E.23.

E.27 Missing items or parts
If it is concluded Creator forgot to include an item or part, Likhaan will share Buyer address and Creator shall send additional shipment within 48 hours and shoulder shipping costs.

E.28 Likhaan discretion on remedies and reimbursement
Likhaan shall have the right to determine whether Buyer must receive refund, adjustment, replacement, or other remedies, and to require Creator to reimburse Buyer accordingly if Likhaan determines Creator is liable.

Any refund issued to a Buyer may, at Likhaan’s discretion and subject to applicable law, be provided either to the original payment method or in the form of store credit, vouchers, or rewards points usable on the Platform.

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F. PAYMENTS

F.1 Likhaan collects payments and remits to Creator
Likhaan will collect all payments from Buyer (including online and cash on delivery payments if applicable) as the payment processing agent for the Creator and will have the exclusive right to do so, and will remit total outstanding funds to the Creator.

F.2 Made-to-order: 100% collected, 50/50 release
For made-to-order Creation(s), Likhaan will collect 100% payment at time of purchase.

Likhaan will remit 50% upon confirmation of the Order. Remaining 50% will be held and remitted once final product is finished and confirmed by Buyer.

Release of remaining 50% is contingent upon successful completion and acceptance by Buyer.

F.3 Standard remittance timing
Unless otherwise agreed in writing, payments shall be made to the Creator’s preferred mode of payment once the Order has been successfully delivered and received by the Buyer with no issues or complaints.

F.4 Tax responsibility and indemnity
Creator is solely responsible for reporting and filing personal taxes. Creator indemnifies and holds harmless Likhaan from claims or losses arising from Creator’s failure to comply with tax obligations.

F.5 Deductions and withholding support
Where required by applicable law or operational necessity, Creator authorizes Likhaan to deduct from payouts amounts relating to refunds, returns, chargebacks, courier costs where Creator is liable, unpaid fees, or similar amounts arising from Creator breach.

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G. TERMINATION & WITHDRAWAL

G.1 Creator withdrawal
Creator may withdraw as long as they notify Likhaan in writing or email.

G.2 Likhaan right to unpublish
Likhaan reserves the right to unpublish any Listing or shop that violates this policy or Terms of Use. When appropriate and permitted by law, Likhaan will communicate this action and explain the issue, unless repeated violations or legal reasons prevent notice.

G.3 Steps upon termination
Upon notification of the concerned Party:

• Likhaan will return pending undeliverable items and payments as applicable, subject to costs incurred.
• Before full termination, Creator remains responsible for pending Orders.
• If Creator fails, Likhaan may cancel Orders and may impose Service Fee applicable to those Orders, deducted from payments due.
• Likhaan will unpublish Creator profile and storefront.
• Creator may file an appeal to republish.

G.4 Appeal process
Likhaan may request proof of compliance and may approve or deny appeals at its discretion, especially for legal, safety, consumer protection, or repeated violations.

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H. GENERAL PROVISIONS

H.1 Amendments
Likhaan may amend or supplement this Creator Policy at any time. Creator will be notified as needed via email or Platform notices.

If Creator does not agree, Creator may request takedown under Section G.

Likhaan may also make changes to onboarding or authentication processes at its discretion.

H.2 Notices
Notices to Creator may be sent via registered email and/or phone number, or through Platform notifications. Notices to Likhaan should be sent to: info@likhaan.com

H.3 Compliance cooperation
Creator agrees to provide reasonable documentation and cooperation when requested for disputes, courier claims, fraud prevention, tax and invoicing, identity verification, and compliance.

Failure to provide documentation may result in delayed payouts, listing suspension, or termination.

H.3-A PROHIBITED CONDUCT
Creator must not engage in any prohibited conduct below. Likhaan may suspend, restrict, terminate, delay payouts, unpublish listings, or take other protective actions.

(a) Fake tracking and shipment manipulation

• Providing fake tracking numbers or false photos or proof of shipment.
• Marking orders as shipped, ready, delivered, or fulfilled when they are not.
• Misrepresenting shipment progress or delivery confirmations.

(b) Off-platform selling solicitation

• Directing or encouraging Buyers to purchase outside Likhaan to avoid fees, including via direct messages, email, package inserts, QR codes, or external payment links.
• Requesting payment outside the Platform for Orders initiated on the Platform unless Likhaan approves in writing for a specific case.

(c) Review manipulation

• Offering incentives in exchange for positive reviews or removal of negative reviews unless part of a Likhaan-approved program.
• Posting reviews on one’s own products or soliciting misleading reviews from friends, family, employees, or affiliates.
• Harassing or pressuring Buyers to change honest reviews.

(d) Spam and harassment

• Sending spam or unsolicited promotional messages to Buyers or other Creators.
• Harassment, threats, discriminatory conduct, hate speech, or abusive language.

(e) Misrepresentation and deception

• Counterfeit goods or IP-infringing goods.
• Misrepresenting materials, origin, authenticity, or production methods.
• Using stock photos or AI renderings.

(f) Unsafe or illegal goods behavior
Listing prohibited items or attempting to bypass restrictions.

(g) Abuse of claims and disputes
Submitting falsified evidence or refusing to cooperate in good faith.

(h) System and security abuse
Attempting unauthorized access, circumventing controls, exploiting vulnerabilities, or introducing malicious code.

H.3-B NO CIRCUMVENTION
Creator agrees not to circumvent the Platform or avoid Service Fees and Platform processes.

• Creator must not steer Buyers to transact off-platform for any Order originating through Likhaan.
• Creator must not request external payments for Platform-originated Orders unless Likhaan approves in writing.
• If a Buyer discovered the Creator or Creation through Likhaan and intends to purchase, the transaction must be processed through Likhaan unless Likhaan explicitly approves otherwise.
• If circumvention occurs, Likhaan may suspend or terminate access, unpublish listings, offset payouts to cover losses, and require reimbursement of applicable Service Fees that would have applied.

H.4 Complaints and redress
Likhaan may maintain a complaints and redress mechanism for Buyer concerns. Creator agrees to cooperate in investigations and resolutions, including providing proofs such as packaging photos, timelines, communications, and authenticity details.

H.5 Notice and takedown for IP and policy violations
Likhaan may remove or disable Listings that allegedly violate IP rights, laws, or this policy. Likhaan may request additional information, may notify the affected Creator when appropriate, and may suspend repeat violators.

H.6 Limitation of liability
To the maximum extent permitted by law, Likhaan is not liable for indirect, incidental, consequential, special, or punitive damages related to Creator’s use of the Platform. Likhaan does not guarantee uninterrupted Platform availability. Courier performance is subject to courier terms and conditions.

H.7 Force majeure
Neither Party is liable for delays or failures due to events beyond reasonable control, including natural disasters, government actions, courier disruptions, internet outages, and similar events, provided reasonable steps are taken to mitigate impacts.

H.8 Governing law and venue
This Creator Policy is governed by the laws of the Republic of the Philippines. Any dispute may be filed in the proper courts of Quezon City, Metro Manila, subject to mandatory legal rules.

H.9 Severability
If any provision is invalid, the remaining provisions remain effective.

H.10 No waiver
Failure to enforce any provision is not a waiver.

H.11 Entire agreement
This Creator Policy, together with the Platform’s Terms of Use and referenced policies, constitutes the entire agreement regarding Creator use of the Platform, unless a separate written agreement explicitly overrides specific sections.

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I. DATA PRIVACY AND SECURITY

Likhaan processes personal data of Creators and Buyers for order handling, delivery coordination, payout processing, customer support, and compliance.

• Creator must handle Buyer personal data shared for fulfillment confidentially and securely.
• Creator must not use Buyer data for unrelated purposes, including off-platform marketing, unless Buyer separately consents and such use is lawful.
• Creator must promptly report suspected unauthorized access or misuse involving Buyer data that comes to Creator’s attention.
• Creator should review Likhaan’s Privacy Policy for more details.